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CASE STUDY · MOBILE APP · WEB ADMIN · SAFETY

Help is one button away.

From the phone in your hand to the admin console that watches the whole network.

SOS tracking
Home
Emergency alert
One-tap SOS · Live tracking · Armed response · Linked trips · Missing persons · MedCheck · Admin console
01 — OVERVIEW

A safety network in your pocket.

Thiba Ingozi sends instant alerts and live location to nearby users, security companies and law enforcement. It spans a mobile app for citizens and a web console for operators.

Surfaces
Mobile app and web admin
Features
12 case studies
Platform
iOS, Android, web
Audience
Citizens, responders, operators
02 — PROBLEM

Emergencies are unseen, slow and alone.

01

Nobody knows

When something goes wrong in a vehicle or a meeting, nobody nearby knows who is involved.

02

Help is slow

Dispatch through a control room can take minutes that a victim does not have.

03

Calling is unsafe

A phone call can alert suspects. Responders still need a live location.

03 — DESIGN INSIGHTS

What shaped the design.

01

One press is the product

The SOS button is the largest target on the map and always visible.

02

Responders need numbers

Distance, ETA and trigger time sit beside the map, not behind a tap.

03

Link before you need it

QR linking trusts people ahead of the trip or meeting.

04

Operators need patterns

Hotspots and active alerts are summarised before any table.

04 — USER FLOW

From link to response.

Link step
01
Link
Scan a QR
Linked step
02
Linked
Both profiles
SOS step
03
SOS
One press
Accepted step
04
Accepted
Nearby users
Respond step
05
Respond
Armed response
01Mobile · Driver & passenger

Linked Trip: e-hailing safety

Driver and passenger link a trip by QR, so nearby users can see who is in the vehicle if an SOS is triggered.

QR or link sharingHome Affairs ID checkTrip & link analytics
Link a trip with QR
Linked successfully
Trip link analytics
Passenger verification
02Mobile · Emergency

Armed Response SOS

Armed security officers nearby are alerted directly, with no call centre dispatch.

R250 per requestWallet or linked cardHome, office or live location
Armed Response SOS
SOS home with quick actions
03Mobile · Community response

Live SOS tracking

One press alerts contacts and nearby users. Responders see distance, ETA and a live map.

Live reach and accepted countsDistance and ETACancel or confirm help
SOS active
Responder map
Incoming alert
04Mobile · Public safety

Missing & wanted persons

Broadcast missing person alerts and report sightings of wanted persons with a photo and location.

Filter by province or stationMap pin and evidence photosMark found or reviewed
Wanted by police
Sighting details
05Mobile · Community

Crime report & safety chat

Report incidents anonymously and get verified area alerts in community chat.

Anonymous handlesCommunity Watch verifiedSOS category notifications
Safety chat
SOS categories
06Mobile · Vehicle

Anti-hijack & stolen car alert

Silent alerts with live location and a vehicle image, plus a 24-hour car cover.

Trigger for someone else24 Hour Protection coverRenew for R5
24 hour car cover
07Mobile · Personal safety

Link Meeting

Two people link profiles before meeting. If an SOS fires, responders see both profiles live.

QR or shared linkBoth profiles in the alertCapture a report
Linked user info
Meeting alert
08Mobile · Health

MedCheck

Store medical details for yourself and family. Access is reason-based and fully traced.

Allergies and conditionsEmergency contactsAudit trail
Home with MedCheck
09Mobile · Onboarding & hardware

Enrollment & panic button

Monthly or yearly plans and a one-time physical panic button, paid through Peach Payments.

From R10 per monthPanic Button R160Certificate download
Choose a plan
Profile status
Settings
10Web admin · Operations

SOS dashboard & hotspot map

Operators see active alerts, trends and hotspots across all companies.

Active SOS tableHotspot frequency mapTop locations
Dashboard overview
11Web admin · Business

Companies, missing persons & sales

Searchable, exportable views for companies, case records and orders.

Manage companiesMissing person recordsOrder tracking
Onboarded companies
Missing persons
Sales dashboard
12Mobile · Community perks

Thiba Play & discount benefits

Free lotto combinations and partner discount codes give people a reason to open the app on ordinary days.

5 free combinations per drawPartner tyre and wheel codesReferral QR and link
Thiba Play
Auto generate
Discount benefits
05 — DESIGN SYSTEM

Clear colour, clear status.

Color
Brand blue
#007AE8
Deep blue
#0057A8
Alert red
#F8475A
Warning
#F98F3C
Safe green
#00994F
Ink
#0B0B0F
SOSLink a tripHelp is comingPending
06 — LEARNINGS

What the project taught us.

01

Make the main action unmissable

A single high-contrast SOS control beats a menu of options in an emergency.

02

Show proof of reach

Reach and acceptance counts reassure the sender that help is on the way.

03

Give a reason to return

Perks such as Thiba Play keep a safety app open on ordinary days.

Same numbers. A safer tomorrow.

Planning a safety or emergency app? Tell us about it.

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